Mobilesoft · Norwood, Johannesburg
Device data backup and recovery
When the device fails, the files still matter. We work to recover what we can and set up sensible backups so you are less exposed next time.
Book a repairMOBILESOFT
Expert Repair Solutions for Every Device
Water, a dead board or a drive that clicks can lock you out of photos, invoices and chat history. Replacing the device does not replace the data. Speed and correct handling raise the odds of recovery.
Assessment of phones, tablets, laptops and desktops for recoverable data
Evaluates devices to identify recoverable files and ensure secure restoration.
Logical recovery where the device still responds
Restores accessible files when devices respond, using safe non‑invasive methods.
Guidance when physical damage limits success
Provides expert advice when physical faults restrict repair or recovery options.
Backup before major repairs when the unit powers on
Secures important data before repairs, provided the device powers on.
Transfer from old device to new
Moves files, apps, and settings securely from old device to new.
Business-oriented backup conversations after recovery
Advises companies on secure backup strategies following successful data recovery.
FAQ
What you receive
Recovered data when technically possible, clear reporting if not, and optional backup setup advice.
Why it matters
Hardware is replaceable. Client records and family photos often are not. This is why data work sits as a priority service on the new site.
Can you recover data from a phone that will not turn on?
Sometimes. It depends on the fault. Bring it in quickly and avoid repeated charge cycles if it took liquid.
Do you guarantee recovery?
No ethical shop can. We quote on assessment and only proceed with your approval.
What about encrypted devices?
Working passcodes or accounts are often required. Bring any PINs or passwords you have.
WhatsApp and photos?
Common requests. Outcomes vary by damage and backup history (Google, iCloud, etc.).
Who it is for
Anyone who has lost access to important files; businesses that need a copy before hardware is written off; insurance-related device jobs.
Process
How It Works
Walk in or book online. Free evaluation at our Norwood store.
A technician checks the fault and gives you a repair estimate to approve.
Once you approve, we complete the work. Many common jobs finish within 24 hours when parts are in stock.
HOW
How It Works
You bring your device in for an evaluation
Your device can be brought in to any one of our stores for a free evaluation.
Your device will be evaluated
Your device will be evaluated by one of our technicians and an estimate repair quote will be provided to you for approval.
We repair your device
Upon approval of the estimated quote, your phone will then be repaired.
